Frequently Asked Questions
Q2. What types of materials are available?
Q3. How do I determine the correct material to order?
Q4. How do I calculate the amount of material I need to order?
Q5. When will my order be delivered?
Q6. Where will the material be dumped?
Q7. What types of trucks deliver the material?
Q8. Can I cancel an order after it is placed online?
Q9. Can I reschedule a delivery once I place an order?
Q10. Can I return any remaining material if I ordered too much?
Q11. What forms of payment do you accept?
Q13. Can I place an order over the phone?
Q14. Do you offer contactor pricing?
Q15. I am tax exempt. How do I remove tax from my order?
Q16. Why do I need to input an address in order to obtain pricing?
Q18. How do I become part of the Soil Direct Supplier Network?
A1. Soil Direct is a search engine for ordering bulk landscaping materials. SoilDirect.com allows homeowners and contractors to quickly and easily search for available materials online. Customers have instant access to pricing for all available products. Ordering online is fast, secure, and easy. Try us out and see how we can work for you.
Q2. What types of materials are available?
A2. The types of available materials vary by location. Our network deliveres everything from clean dirt, mulch, compost, topsoil, decomposed granite, gravel, sand, and much more. To see available products in your area input the delivery address on our home page.
Q3. How do I determine the correct material to order?
A3. Our sales representative has detailed what the material can be used for. If you require additional information you can contact the sales representative directly by the phone number located on the product details pages. Call 888-688-Soil along with the three digit extension for the location.
Q4. How do I calculate the amount of material I need to order?
A4. In order to calculate the amount of material required we've included a material calculator located on our site. Simply input the length, width, and depth of the area you are trying to fill. Once you click on the calculate button you will be displayed the amount of material needed in cubic yards.
Q5. When will my order be delivered?
A5. During checkout you can specify your desired delivery date and time. Once you place an order online a dispatcher will contact you to confirm the delivery date and time. This usually happens with 24 hours of placing an order.
Q6. Where will the material be dumped?
A6. The driver is only responsible for a delivery up to the street. Upon arrival you may allow the driver to enter your property. By allowing the driver to enter the property you accept full responsibility for any damages. For additional information visit Terms of Use.
Q7. What types of trucks deliver the material?
A7. A typical delivery is done with a commercial truck. These include 10 wheelers, super 10's, transfer trucks, end dumps, bottom dumps, and bobtails. You can select what type of truck to be used for delivery when you are viewing pricing.
Q8. Can I cancel an order after it is placed online?
A8. An order can only be canceled prior to delivery and must be acknowledged by the dispatcher. A typical 24 hour notice is usually required for all canceled orders. Call 888-688-7645 x 2 to cancel an order or speak to customer service.
Q9. Can I reschedule a delivery once I place an order?
A9. Yes, you can reschedule a delivery once you place an order. All reschedules must be acknowledged by the dispatcher prior to delivery. A 24 hour notice is usually required for rescheduling.
Q10. Can I return any remaining material if I ordered too much?
A10. We do not allow any returns on ordered material. We always recommend measuring the area and use our online calculator to determine the correct amount of material required for each job.
Q11. What forms of payment do you accept?
A11. We currently accept all major credit cards like Visa, Master Card, American Express, and Discover. You can also pay using PayPal or with Bitcoin. We accept checks or cash only in certain situations.
A12. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere. For additional information visit PayPal
Q13. Can I place an order over the phone?
A13. Yes, you can call 888-688-7645 x 701 to place your order over the phone.
Q14. Do you offer contactor pricing?
A14. We offer discounts to licensed contractors only. In order to obtain contractor pricing you must create a customer account and include a valid contractor's license number. Upon review we will discount 5% on any future orders thru SoilDirect.com.
Q15. I am tax exempt. How do I remove tax from my order?
A15. In order to be tax exempt you must create a customer account and supply us with a valid sellers permit number. Upon verification of a valid permit we will remove sales tax from your orders.
Q16. Why do I need to input an address in order to obtain pricing?
A16. An address is needed in order to calculate what materials are deliverable to the address. Furthermore, we calculate the driving distance from the supplier's location to the delivery address and use a formula to determine the transportation costs.
A17. Our network of suppliers vary based on your location. We prescreen each supplier to make sure they have quality products and are fully insured.
Q18. How do I become part of the Soil Direct Supplier Network?
A18. If you are a supplier interested in becoming part of the Soil Direct Network create an account by visiting https://www.soildirect.com/signup/
