Delivery and Returns
These terms apply to every order placed on soildirect.com or by phone. If anything here is unclear, call us before you order.
| Delivery price | Quoted for your address before you pay |
|---|---|
| Delivery day | You choose a date and time window at checkout |
| Confirmation | A dispatcher contacts you, usually within 24 hours |
| Drop-off | Up to the street |
| Changes | Before delivery, with at least 24 hours' notice |
| Returns | Not accepted on ordered material |
Delivery prices
Delivery is quoted for your address. Enter it to see which materials can be delivered there and the delivered price, which depends on the truck size and the distance from the supplier's yard to your address.
Minimums are set per supplier and depend on truck capacity and distance. The price at checkout is for your exact quantity and address, so you know whether a minimum applies before you order.
Scheduling
You choose a delivery date and time window at checkout, from the dates and windows the supplier offers. After you place an order, a dispatcher will contact you to confirm, usually within 24 hours.
Where material is delivered
Drivers are only responsible for delivery up to the street. You may invite the driver onto your property, but doing so means you accept responsibility for any damage that may occur.
We deliver to residential and commercial addresses. Clear vehicle access ahead of time, and give accurate delivery instructions, including any gate codes, a site contact and your preferred drop location.
Cancelling or rescheduling
Orders can be canceled prior to delivery. Cancellations and reschedules must be acknowledged by the dispatcher before delivery, and we typically require at least 24 hours' notice.
Call 888-688-7645 ext. 2 to cancel or to speak with customer service.
Returns
We don't accept returns on ordered material. Please measure carefully, and use the material calculator to work out the right amount before ordering.
Questions
Call 888-688-7645 ext. 701 to order by phone, call 888-688-7645 for anything else, or email info@soildirect.com.