Privacy Policy

This privacy policy governs Soil Direct's collection, use, and disclosure of non-public personal information ("NPPI") received from our current and former customers. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by a notice on our homepage.

We take the privacy and security of your information seriously and believe it is important that you understand:

• What information we collect, and how we collect it;
• How we use information we collect;
• With whom we share collected information;
• What choices you have regarding the use of the information we collect; and
• The security measures we use to protect the information we collect.

Information We Collect

We collect the following categories of information: (i) information you provide such as your contact and delivery details; (ii) information about your transactions with us or our service providers; and (iii) information automatically collected as you interact with our website. We do not store your full credit card information — payments are processed securely by Square. For information about Square's privacy practices, see squareup.com/legal/privacy.

To process orders and provide our services, you may be asked to provide:

• Name
• Street or postal address
• Delivery address (if different)
• Email address
• Phone number

Traffic Data

We automatically track and collect traffic data. Traffic data is information that does not identify you personally but may include your IP address, internet service provider, browser type, referring pages, and similar information that helps us administer our site and improve our service offerings. We use cookies and similar technologies to track traffic data and customer transactions for accounting and analytics purposes. We may share anonymous, aggregate traffic and transactional information with our service providers for marketing, accounting, and site optimization purposes.

How We Use Your Information

We use the information we collect to identify you, complete your requests for products or services, fulfill orders, provide customer support, communicate with you about your account or transactions, and to send you newsletters and other customer-related material as permitted by law.

How We Share Your Information

Soil Direct may disclose the personal information we collect about you to:

• Service providers and affiliates who perform professional services for us, including payment processing (Square), delivery, demographic analysis, marketing, and accounting;
• Suppliers and delivery partners as needed to fulfill or respond to your request for products or services.

Soil Direct does not sell, rent, or otherwise disclose your personal information to third parties except as explained in this privacy policy and as permitted by law.

Why We Need Your Email Address

We use your email address to:

• Confirm your identity;
• Send you information on the status of your transaction;
• Contact you if we need your assistance to complete a transaction;
• Send you newsletters and other customer-related material as permitted by law.

Soil Direct has a zero-tolerance policy for email abuse. If you receive unsolicited email from Soil Direct, please report it to us at privacy@SoilDirect.com. We will never ask you to provide personal information in an email. If you receive an email that appears to be from us requesting personal information, do not respond — contact us immediately at (888) 688-7645 or privacy@SoilDirect.com.

Your Choices

Email correspondence. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email you receive, or by contacting us at privacy@SoilDirect.com. You may not opt out of transactional confirmation messages, which contain important information about your orders. If you do not wish to receive these messages, please do not place orders on this website.

Updating your information. If you want to change or delete your personal information, including your email address, please contact us at privacy@SoilDirect.com.

Reserved Disclosure Rights

Soil Direct reserves the right to disclose your personal information without your consent: (i) to comply with federal, state, or local laws and other applicable legal requirements; (ii) to comply with a properly authorized civil, criminal, or regulatory investigation, subpoena, or summons; (iii) to respond to judicial process or governmental authorities; (iv) to our service providers to verify the integrity of information we collect; or (v) in connection with a sale, merger, or acquisition of Soil Direct or substantially all of its assets, in which case customer information will be one of the assets transferred.

Children's Privacy

We do not knowingly solicit information from children or send them requests for information. Soil Direct does not offer any services to persons under the age of 18.

Third-Party Sites

This privacy policy applies only to the Soil Direct website. It does not apply to any other website you may link to from our site or that may link to our site. We encourage you to review the privacy policies of every website you visit.

Security

Soil Direct uses industry-standard transport encryption (HTTPS/TLS) to protect information transmitted between your browser and our servers. Payment card data is tokenized and processed by Square; we do not store full card numbers on our systems. We maintain internal policies and access controls intended to protect your information from unauthorized access. No system is perfectly secure, however, and we urge you to take adequate precautions to protect your information online.

Cookies & Tracking

We use cookies and similar technologies to enhance your interaction with our website, remember your preferences, and analyze how the site is used. You may reject cookies in your browser settings, but doing so may limit the functionality of our website. Some third parties whose services appear on our site (such as analytics providers) may also place cookies on your device; we have no control over those cookies.

Contact Us

If you have questions or concerns about this policy, please contact us:

• Email: privacy@SoilDirect.com
• Phone: (888) 688-7645
• Mail: Soil Direct, ATTN: Customer Service, Sunland, California